HotHosting Inc. Terms & Conditions
Our terms and conditions are to provide our clients with a
general idea of what won't be tolerated on our servers. You must
agree to the terms and conditions to use HotHosting Inc..com. If you
do not we reserve the right to terminate your services with
immediate effect. When you place an order with us it is with the
understanding that you have read and agreed to everything here.
HotHosting Inc. reserves the right to modify these Terms &
Conditions at any time.
1) Personal and Product Details
1.1) HotHosting Inc. will not share any of your details with third
parties, or use them for marketing purposes, except to law enforcement agencies around the world, your country of residence or the country that HotHosting Inc. servers are located in.
1.2) It is our clients' responsibility to keep all passwords safe
and secure. HotHosting Inc. is not responsible for any damages
whether they be real, implied, direct or indirect that may have
resulted from customer's giving out details.
1.3) We will not grant anyone access to anything within your account
unless they are a named contact on your billing panel. This is why
we require all clients to contact us via ticket for account and
2) Account Usage
2.1) Any account found to be using or attempting to use our service
for illegal or abusive activity such as, but not limited to: Denial
of Service attacks, storage and/or transmission of copyrighted
materials including "warez", MP3s, AVIs, software, War Bots and
scripts, flood scripts/bots, hacking tools (such as but not limited
to) root kits, sniffers, scanners or exploit programs,
http/ftp/socks proxies, mail bombs, graphical images and
intellectual properties or transmission of malicious code such as
viruses, worm and Trojans will be terminated with immediate effect
and will not receive any refund.
2.2) All accounts must stay within there set quotas. Customers will
be contacted regarding this and a script will automatically kill
processes that exceed the max number of processes for any given
account type or which exceeds allowed CPU/Memory usage limits. If
you go over your allowed bandwidth, you will also be required to
2.3) Our burstable ram is for use for short periods for the
installation and/or upgrading of software and is for use for short
periods only, normally no longer than 2 hours unless a member of
staff has been notified.
2.3) Reselling services or space on our shell servers is strictly
prohibited and will result in immediate termination of Customer's
account without notice or refund unless you have a reseller account
from us, or have gained permission from a member of our staff.
2.4) 'Free Domains' remain the property of HotHosting Inc. should
you leave us, we may however release them to you for a fee should
you wish to purchase them from us.
2.5) When purchasing a shoutcast server from HotHosting Inc., we do
not provide a license for you to run this or to broadcast music if
one is needed. You will be responsible for any legal issues which
may arise due to licencing laws in your country.
3) Account Billing
3.1) HotHosting Inc. does not have a refund policy and does not
offer a money back guarantee of any type. We consider sales to be
final. You may cancel your account with us at any time.
3.2) Failure to pay your account will lead to your account being
suspended after 5 days and terminated after 10 days unless a member
of staff has been notifyed reguarding late payments.
3.3) Failure to pay your account on time will lead to a late payment
fee of 2% of the due balance (minimum late fee of $ 1.00) being
added 5 days after failure to pay account on time.
3.4) From time to time we may run sales and or promotional offers to
try to bring in new business. With these sales and offers existing
customers may not be eligible to take advantage of the new prices.
At the same time if we raise our prices then that will not affect
current clients. There prices will always stay the same for the
whole time they are with us.
4.1) HotHosting Inc. primary purpose is to supply our customers with
the hardware, network and software to run the service as described
within the relevant products page. Our support of this type will
take priority over all other aspects of support. We have split the
support levels we offer into different categories this is to ensure
that we give you the best support for each of the services you have
4.2) We offer a free transfer service from your current provider
when you join with us. We take no responsibility in any loss of data
during the transfer however every effort will be made to prevent
4.3) Accounts that are not paid on time and are set as overdue may
receive a slower support service, as we prioritise the up to date
As a final note we will not tolerate abusive language or behaviour
towards any staff, whether it is via regular mail, email, in the
administrative IRC channel, by instant message or any other means.
This may result in the customer's account being terminated for abuse
5.1) For Cause Termination. Either party may terminate this Agreement for cause
if there is a breach of this Agreement by the other party.
We may terminate this Agreement immediately if any act or omission by you results in a suspension.
Your failure to make payment within 48 hours of the time we disconnect/suspend your
Service will result in your Service being terminated and a termination fee of $10
will be assessed against your Account.
SERVICE TERMINATION IMMEDIATELY ERASES YOUR DATA AND YOUR DATA IS NOT RECOVERABLE.
We may also terminate if our relationship with a provider of software or technology
we use to provide the Service Offerings expires or changes; or if we believe providing
the Services could create a financial or technical burden or a security risk for us;
or in order to comply with the law or requests of governmental entities;
or if we determine any Service Offering has become impractical for any reason.
(a) Upon termination of this Agreement all your rights immediately terminate and you remain responsible for all fees incurred through the date of termination, including fees for in-process tasks and SERVICE TERMINATION IMMEDIATELY ERASES YOUR DATA AND YOUR DATA IS NOT RECOVERABLE.
(b) Post-Termination Assistance. Any post-termination assistance from us is in our sole discretion and subject to our agreement in writing from a manager. Communications from our customer service representatives through the ticketing system do not constitute our agreement to any post termination assistance. Termination erases all of Your Content and as such we are unable to assist in retrieving any lost data; and you will be unable to retrieve Your Content from the Services.
HotHosting Inc. knows that you care how information about you is
used and shared, and we appreciate your trust and want you to feel
confident in our services and security as it relates to your
visiting HotHosting Inc., you are accepting the practices described
in this Privacy Notice.
What Personal Information About Customers Does HotHosting Inc.
The information we learn from customers helps us personalize and
continually improve your hosting experience at HotHosting Inc.. We
receive and store any information you enter on our Website or give
us in any other way. You can choose not to provide certain
information, but then you might not be able to take advantage of
many of our features. We use the information that you provide for
such purposes as responding to your requests, fulfilling orders,
improving our features, and communication with you. We receive and
store certain types of information whenever you interact with our
website. For example, like many web sites, we sometimes use
"cookies," and we obtain certain types of information when your Web
browser accesses our website. To help us make e-mails more
productive to improve service and your shopping experience, we
sometimes send you newsletters of our services and products,
notifications of changes to our policies, and order confirmations.
How Does HotHosting Inc. Share the Information It Receives?
We will use your personal identifiable information for payment
purposes and to provide convenient and targeted support, to contact
you and announce special offers, general announcements and news and
to improve our service and the marketing of our service. This could
include using your demographic location to improve targeting of our
website and customise your visit.
We will NEVER provide your personally identifiable information to
any persons other than A law enforcement or regulatory agency at
their request, third parties who provide services on our behalf such
as payment processing, only if they agree not to miss use this
Your personal information is safe with us. Our service is not
available to anyone under the age of 13, never will we intentionally
maintain information about anyone under the age of 13.
How Secure Is Information About Me?
We fully encrypt information sent in your client area via SSL. It is
important for you to protect against unauthorized access to your
password and to your computer. Be sure to sign off when finished
using a shared computer by clicking the "log off" link located in
the side menu.
Which Information Can I Access?
You can access all your personally identifiable information that we
collect by logging into your password-protected HotHosting Inc.
account and selecting to update your 'My Details' We use this
procedure to better safeguard your information. You can also correct
factual errors in your personally identifiable information by
sending us a request that shows error. To protect your privacy and
security, we will also take reasonable steps to verify your identity
before granting access or making corrections.
Conditions of Use, Notices, and Revisions
If you choose to visit HotHosting Inc., your visit and any dispute
over privacy is subject to this Notice and our Terms Of Service,
including limitations on damages, arbitration of disputes, and
application of the law of our country. If you have any concern about
privacy of your personal information as used and collected within
our website, please send us a thorough description by clicking on
the "Contact Us" link on the menu, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the
Conditions of Use will change also. We may e-mail periodic reminders
of our notices and conditions, unless you have instructed us not to,
but you should check our Web site frequently to see recent changes.
Unless stated otherwise, our current Privacy Notice applies to all
information that we have about you and your account. We stand behind
the promises we make, however, and will never materially change our
policies and practices to make them less protective of customer
information collected in the past without the consent of affected
Information You Give Us
When you sign up for any of our services we will ask you to provide
contact information for your convenience as well as legal reasons.
This will include name, home address, e-mail addresses and payment
details (PayPal). If you need support our staff may need to know
information to solve the problem such as operating system, browser
software and editing software.
For security purposes HotHosting Inc. sometimes collects and
analyzes the Internet protocol (IP) address used to connect your
computer to the Internet, and to our website. This is done for your
protection for tracking purposes in the unfortunate event that
someone gains access to your personal or financial information and
opens an account, or makes purchases under your name.
What About Cookies?
Cookies consist of pieces of text, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.
Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies on this website
We use both session cookies and persistent cookies on this website.
We may send to you the following cookies:
(1) Google Analytics
(2) 3rd Party Advertising
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
(1) To recognise your computer when you visit our website;
(2) To track you as you navigate our website.
(3) To improve the website's usability;
(4) To analyse the use of our website;
(5) In the administration of this website;
(6) To personalise our website for you, including targeting advertisements which may be of particular interest to you.
Third party cookies
When you use our website, you may also be sent third party cookies.
Our advertisers may send you cookies. They may use the information they obtain from your use of their cookies:
(1) To track your browser across multiple websites;
(2) To build a profile of your web surfing;
(3) To target advertisements which may be of particular interest to you.
Our advertising services providers may send you cookies for the purpose of enabling the Service of advertisements based on your previous visits to our website.
Most browsers allow you to refuse to accept cookies. For example:
(1) in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector;
(2) in Firefox you can block all cookies by clicking "Tools", "Options", and un-checking "Accept cookies from sites" in the "Privacy" box.
Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use the identify feature(s) on this website.
You can also delete cookies already stored on your computer:
(1) in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you "clear private data" (this setting can be changed by clicking "Tools", "Options" and "Settings" in the "Private Data" box) and then clicking "Clear private data" in the "Tools" menu.
Obviously, doing this may have a negative impact on the usability of many websites.
material can be directed to our support staff by clicking on the
"Contact Us" link in the side menu. Or you can email us at: Support@HotHostinginc.com