HotHosting Inc. Terms & Conditions

Our terms and conditions are to provide our clients with a general idea of what won't be tolerated on our servers. You must agree to the terms and conditions to use HotHosting Inc..com. If you do not we reserve the right to terminate your services with immediate effect. When you place an order with us it is with the understanding that you have read and agreed to everything here. HotHosting Inc. reserves the right to modify these Terms & Conditions at any time.



1) Personal and Product Details


1.1) HotHosting Inc. will not share any of your details with third parties, or use them for marketing purposes, except to law enforcement agencies around the world, your country of residence or the country that HotHosting Inc. servers are located in.

1.2) It is our clients' responsibility to keep all passwords safe and secure. HotHosting Inc. is not responsible for any damages whether they be real, implied, direct or indirect that may have resulted from customer's giving out details.

1.3) We will not grant anyone access to anything within your account unless they are a named contact on your billing panel. This is why we require all clients to contact us via ticket for account and services changes.



2) Account Usage

2.1) Any account found to be using or attempting to use our service for illegal or abusive activity such as, but not limited to: Denial of Service attacks, storage and/or transmission of copyrighted materials including "warez", MP3s, AVIs, software, War Bots and scripts, flood scripts/bots, hacking tools (such as but not limited to) root kits, sniffers, scanners or exploit programs, http/ftp/socks proxies, mail bombs, graphical images and intellectual properties or transmission of malicious code such as viruses, worm and Trojans will be terminated with immediate effect and will not receive any refund.

2.2) All accounts must stay within there set quotas. Customers will be contacted regarding this and a script will automatically kill processes that exceed the max number of processes for any given account type or which exceeds allowed CPU/Memory usage limits. If you go over your allowed bandwidth, you will also be required to purchase more.

2.3) Our burstable ram is for use for short periods for the installation and/or upgrading of software and is for use for short periods only, normally no longer than 2 hours unless a member of staff has been notified.

2.3) Reselling services or space on our shell servers is strictly prohibited and will result in immediate termination of Customer's account without notice or refund unless you have a reseller account from us, or have gained permission from a member of our staff.

2.4) 'Free Domains' remain the property of HotHosting Inc. should you leave us, we may however release them to you for a fee should you wish to purchase them from us.

2.5) When purchasing a shoutcast server from HotHosting Inc., we do not provide a license for you to run this or to broadcast music if one is needed. You will be responsible for any legal issues which may arise due to licencing laws in your country.



3) Account Billing


3.1) HotHosting Inc. does not have a refund policy and does not offer a money back guarantee of any type. We consider sales to be final. You may cancel your account with us at any time.

3.2) Failure to pay your account will lead to your account being suspended after 5 days and terminated after 10 days unless a member of staff has been notifyed reguarding late payments.

3.3) Failure to pay your account on time will lead to a late payment fee of 2% of the due balance (minimum late fee of $ 1.00) being added 5 days after failure to pay account on time.

3.4) From time to time we may run sales and or promotional offers to try to bring in new business. With these sales and offers existing customers may not be eligible to take advantage of the new prices. At the same time if we raise our prices then that will not affect current clients. There prices will always stay the same for the whole time they are with us.



4) Support


4.1) HotHosting Inc. primary purpose is to supply our customers with the hardware, network and software to run the service as described within the relevant products page. Our support of this type will take priority over all other aspects of support. We have split the support levels we offer into different categories this is to ensure that we give you the best support for each of the services you have from us.

4.2) We offer a free transfer service from your current provider when you join with us. We take no responsibility in any loss of data during the transfer however every effort will be made to prevent this occurring.

4.3) Accounts that are not paid on time and are set as overdue may receive a slower support service, as we prioritise the up to date services first.

As a final note we will not tolerate abusive language or behaviour towards any staff, whether it is via regular mail, email, in the administrative IRC channel, by instant message or any other means. This may result in the customer's account being terminated for abuse without refund.


5)Termination Impact.


5.1) For Cause Termination. Either party may terminate this Agreement for cause if there is a breach of this Agreement by the other party. We may terminate this Agreement immediately if any act or omission by you results in a suspension. Your failure to make payment within 48 hours of the time we disconnect/suspend your Service will result in your Service being terminated and a termination fee of $10 will be assessed against your Account.
SERVICE TERMINATION IMMEDIATELY ERASES YOUR DATA AND YOUR DATA IS NOT RECOVERABLE.
We may also terminate if our relationship with a provider of software or technology we use to provide the Service Offerings expires or changes; or if we believe providing the Services could create a financial or technical burden or a security risk for us; or in order to comply with the law or requests of governmental entities; or if we determine any Service Offering has become impractical for any reason.

(a) Upon termination of this Agreement all your rights immediately terminate and you remain responsible for all fees incurred through the date of termination, including fees for in-process tasks and SERVICE TERMINATION IMMEDIATELY ERASES YOUR DATA AND YOUR DATA IS NOT RECOVERABLE.

(b) Post-Termination Assistance. Any post-termination assistance from us is in our sole discretion and subject to our agreement in writing from a manager. Communications from our customer service representatives through the ticketing system do not constitute our agreement to any post termination assistance. Termination erases all of Your Content and as such we are unable to assist in retrieving any lost data; and you will be unable to retrieve Your Content from the Services.




HotHosting Inc. Privacy Policy


HotHosting Inc. knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting HotHosting Inc., you are accepting the practices described in this Privacy Notice.


What Personal Information About Customers Does HotHosting Inc. Gather?

The information we learn from customers helps us personalize and continually improve your hosting experience at HotHosting Inc.. We receive and store any information you enter on our Website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, improving our features, and communication with you. We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website. To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations.




How Does HotHosting Inc. Share the Information It Receives?

We will use your personal identifiable information for payment purposes and to provide convenient and targeted support, to contact you and announce special offers, general announcements and news and to improve our service and the marketing of our service. This could include using your demographic location to improve targeting of our website and customise your visit.

We will NEVER provide your personally identifiable information to any persons other than A law enforcement or regulatory agency at their request, third parties who provide services on our behalf such as payment processing, only if they agree not to miss use this information.
Your personal information is safe with us. Our service is not available to anyone under the age of 13, never will we intentionally maintain information about anyone under the age of 13.


How Secure Is Information About Me?

We fully encrypt information sent in your client area via SSL. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.


Which Information Can I Access?

You can access all your personally identifiable information that we collect by logging into your password-protected HotHosting Inc. account and selecting to update your 'My Details' We use this procedure to better safeguard your information. You can also correct factual errors in your personally identifiable information by sending us a request that shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.


Conditions of Use, Notices, and Revisions

If you choose to visit HotHosting Inc., your visit and any dispute over privacy is subject to this Notice and our Terms Of Service, including limitations on damages, arbitration of disputes, and application of the law of our country. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link on the menu, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.


Information You Give Us

When you sign up for any of our services we will ask you to provide contact information for your convenience as well as legal reasons. This will include name, home address, e-mail addresses and payment details (PayPal). If you need support our staff may need to know information to solve the problem such as operating system, browser software and editing software.


Automatic Information

For security purposes HotHosting Inc. sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.


What About Cookies?

Cookies Policy


Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. About cookies
Cookies consist of pieces of text, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.
Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies on this website
We use both session cookies and persistent cookies on this website.
We may send to you the following cookies:
(1) Google Analytics
(2) 3rd Party Advertising

How we use cookies



Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. We may use the information we obtain from your use of our cookies for the following purposes:
(1) To recognise your computer when you visit our website;
(2) To track you as you navigate our website.
(3) To improve the website's usability;
(4) To analyse the use of our website;
(5) In the administration of this website;
(6) To personalise our website for you, including targeting advertisements which may be of particular interest to you.

Third party cookies


When you use our website, you may also be sent third party cookies.
Our advertisers may send you cookies. They may use the information they obtain from your use of their cookies:
(1) To track your browser across multiple websites;
(2) To build a profile of your web surfing;
(3) To target advertisements which may be of particular interest to you.

In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: Google Privacy Policy. Our advertising services providers may send you cookies for the purpose of enabling the Service of advertisements based on your previous visits to our website.
We publish Google Adsense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using the DART cookie. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at: Here. You can opt-out of the Adsense partner network cookie at: Here or using the NAI's (Network Advertising Initiative's) multi-cookie opt-out mechanism at: NAI Opt out. However, these opt-out mechanisms use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: Google Ad preferences.

Blocking cookies



Most browsers allow you to refuse to accept cookies. For example:
(1) in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector;
(2) in Firefox you can block all cookies by clicking "Tools", "Options", and un-checking "Accept cookies from sites" in the "Privacy" box.
Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use the identify feature(s) on this website.

Deleting cookies



You can also delete cookies already stored on your computer:
(1) in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you "clear private data" (this setting can be changed by clicking "Tools", "Options" and "Settings" in the "Private Data" box) and then clicking "Clear private data" in the "Tools" menu.
Obviously, doing this may have a negative impact on the usability of many websites.

Questions

Questions regarding our Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: Support@HotHostinginc.com